Dolcezza Hotspring Resort | Booking Procedure

RESERVATION PROCESS

1. Call or send us a text (SMS) message with the following details

Desired Date:
No. of Pax:
Customer Name:
Contact Number:

2. Customer must read and agree to the Resort house rules, terms and conditions prior to make a reservation.

3. If the resort is available and the house rules, terms and conditions is acceptable, customer may proceed to make a down payment of at least 50% of the rental fee in order to confirm the reservation. Down Payment can be made through bank deposit or online transfer to BPI or BDO account provided by resort administrator.

4. Customer must send through EMAIL the scanned copy or picture of the Deposit Slip as proof of payment.

5. Resort administrator will send through email the resort reservation agreement to the customer within 2 to 3 days. And customer must also revert through email the signed copy of the resort reservation agreement.

Kindly take note that we are also implementing the following procedures:
- First come First serve basis
- NO Down Payment means No Reservation
- Due to high demand, please call or text us before going to the bank in order to reconfirm the availability of the resort.
- Failure to send us the copy of the bank deposit slip or money transfer transaction slip through email dolcezza@lagunaspringresorts.com means NO Reservation
- Customer will receive the Reservation Letter from the resort admin within 2 to 3 days after the down payment has been made.
- Down Payment is non refundable and non appearance on schedule will be forfeited
- RE-BOOKING is applicable as long as the customer will notify the resort administrator at least 7 days prior to the initial reservation date. Standard rate will apply and RE-BOOKING FEE of additional 2,000.00 pesos will be charged to the customer and must settle the complete rental fee to confirm the new requested date.

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HOUSE RULES

Customer is required to pay the balance of the Rental Fee and must acknowledge the checklist of resort facilities and equipment prior to occupy the resort
NO DIVING / NO JUMPING
CHILDREN below 18 y/o must be accompanied by an adult while swimming at all times
FOOD & DRINKS are not allowed in the swimming pool area.
Bringing of DOGS & CATS is not allowed
NO SMOKING inside the bedroom and toilet
TOILET & BATH. Give respect to the next user and keep it clean and dry after use. Dispose your trash to the bin.
NO VANDALISM
Stickers, Posters Tarpaulin using scotch tapes, glue, plasters and other party materials that may damage the paint of the facilities is also prohibited.
Do not leave your personal belongings unattended. Management is not liable for any loss or damages.
Illegal drugs are strictly prohibited
Any misuse resulting to damages and loss from our facilities and equipment that may occur during the rental period will be charged to the customer.
Management is not liable for any accident / unwanted incident that may happen while using the resort facilities.
Must inform immediately the resort administrator and/or the resort staff in any incident / accident that happens while occupying the resort
VIDEOKE and other form of loud sounds must SWITCH OFF from 10:00 pm till 8:00 am due to Municipality Ordinance

TERMS AND CONDITIONS DURING PANDEMIC

The status of resort operation and the capacity might change anytime in case of a new guidelines from the Government.
Customer must comply to the community quarantine guidelines and restriction. For rebooking customer that is having difficulty of complying to the community quarantine guidelines, we suggest to wait till the community quarantine status and guidelines become more relax and lighter. You may also call our administration office if you want to know more about the latest guidelines and restriction given by the LGU Tourism or DOT.
The customer must submit online the complete list of guests upon reservation: NAME/AGE/ADDRESS/CONTACT NO. The only listed customers is allowed to enter the resort (arrival at the resort with additional or excess guest is strictly prohibited)
All guests must wear a mask upon entering the resort, (NO FACE MASK, NO ENTRY).
FOOT DISINFECTION, HAND SANITATION and TEMPERATURE CHECK will be done before entering the resort. Those with symptoms OF COVID such as cough, fever and flu will not be allowed to enter.
All guests must fill up the HEALTH DECLARATION FORM.
All guests must have everything they need upon arrival at the resort.
Failure to comply with the safety protocol gives the rights to the resort to terminate the agreement, forfeiture of the rental fee paid by the guests, and to ask the guests to leave the premises.
It is recommended to pay the balance of the rental fee through bank prior to the reservation date to avoid cash transaction at the resort.
RESERVATION FEE IS NON REFUNDABLE but can be re-booked in case of lockdown during GCQ, MECQ and ECQ. In the event of lockdown, Rebooking is FREE of charge.
NO walk-ins or ocular allowed at the moment.