HOW TO RESERVE THE RESORT
 

1. Call or send us a text (SMS) message with the following details

  • Desired Date:

  • Session: Day Tour, Night Stay or 22 hours (8am to 6am or 7pm to 5pm)

  • Customer Name:

  • Contact Number:

2. To confirm the reservation, we require every customer to pay in advance the 50% of the rental fee as a down payment.  Down Payment can be done through the following:

  • Customer can visit and pay at the resort prior to the schedule

  • Bank deposit through BPI ISLANDS account

Kindly take note that we implement the following procedure:
- First come First serve basis
- NO Down Payment means No Reservation
- Due to high demand, please call or text us before going to the bank in order to reconfirm the availability of the resort.
- Failure to send us the copy of the bank deposit slip or money transfer transaction slip through email dolcezza@lagunaspringresorts.com means NO Reservation
- Customer will receive the Reservation Letter from the resort admin  within 2 to 3 days after the down payment has been made.
- Down Payment is non refundable and non appearance on schedule will be forfeited 
-  RE-BOOKING is applicable as long as the customer will notify the resort administrator at least 7 days prior to the initial reservation date. Standard rate will apply and RE-BOOKING FEE of additional 2,000.00 pesos will be charged to the customer. 

HOUSE RULES

  • Customer is required to pay the balance of the Rental Fee and must acknowledge the checklist of resort facilities and equipment prior to occupy the resort

  • NO DIVING / NO JUMPING

  • CHILDREN must be accompanied by an adult while swimming at all times

  • FOOD & DRINKS are not allowed in the swimming pool area.

  • PETS not allowed

  • NO SMOKING inside the bedroom and toilet

  • TOILET & BATH.  Give respect to the next user and keep it clean and dry after use.  Dispose your trash to the bin.

  • NO VANDALISM​​

  • Stickers, Posters  Tarpaulin using scotch tapes, glue, plasters and other party materials that may damage the paint of the facilities is also prohibited.

  • Do not leave your personal belongings unattended. Management is not liable for any loss or damages.

  • Illegal drugs are strictly prohibited 

  • Any misuse resulting to damages and loss from our facilities and equipment that may occur during the rental period will be charged to the customer.

  • ​Management is not liable for any accident / unwanted incident that may happen while using the resort facilities. 

  • Must inform immediately the resort administrator and/or the resort staff in any incident / accident that happens while occupying the resort

  • VIDEOKE and other form of loud sounds must SWITCH OFF  from 10:00 pm till 8:00 am due to Municipality Ordinance

ADDITIONAL RULES DURING PANDEMIC

  • 1. Only half (50%) of the operational capacity is allowed during the pandemic.

  • The customer must submit online the complete list of guests upon reservation: NAME/AGE/ADDRESS/CONTACT NO. Only the listed customers are allowed to enter the resort.

  • All guests must wear a mask upon entering the resort, (NO FACE MASK, NO ENTRY).

  • NO walk-ins or ocular allowed at the moment.

  • FOOT DISINFECTION, HAND SANITATION and TEMPERATURE CHECK will be done before entering the resort. Those with symptoms OF COVID such as cough, fever and flu will not be allowed to enter our resort.

  • All guests must fill up the HEALTH DECLARATION FORM.

  • All guests must bring everything they need upon arrival at the resort.  NO LOITERING OUTSIDE THE RESORT.

  • Failure to comply with the safety protocol gives the rights to the resort to terminate the agreement, forfeiture of the rental fee paid by the guests, and to ask the guests to leave the premises.

  • Full payment is required prior to the reserved date to avoid cash transaction at the resort.

  • Reservation is non-refundable but can be re-booked in case of lockdown during GCQ MECQ and ECQ. In the event of lockdown, Rebooking is FREE of charge.

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© 2018 DOLCEZZA HOTSPRING RESORT

+639213095096 
+639954074022

Dolcezza Hotspring Resort

Lot 4 Lakewood Ave, Brgy Lalakay

Los Banos, Laguna 4030 Philippines

 

Email:

 

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